Why can you shop securely with us...
We possess the Trusted Shops seal of approval, created in 1999 for secure online shopping.
Your benefits as customer:
We are certified online retailer, approved and controlled by internet experts
Comprehensive buyer protection in the case of non-delivery or returns
Reimbursement of fees in the case of credit card misuse
Fast, uncomplicated problem solving and dispute resolution
To qualify for certification, all retailers are subject to extensive security testing. More than 100 specific criteria relating to solvency, security technology, price transparency, information requirements, customer service and data protection are thoroughly examined. These criteria are constantly updated to reflect the latest developments in law and consumer protection.
In the case of any problems:
The Money-back guarantee for consumers applies to all certified online shops. It applies in the case of non-delivery or failure to issue a reimbursement following the return of goods or in the case of credit card misuse. You can contact the Trusted Shops expert service centre via the online system or via email or telephone.