You can place your order in some easy steps. Check out our order process to see exactly how it works.

Do you have any questions about your order? Please feel free to contact our customer service if you need any further information.

You can choose between the following payment methods – pay quickly, securely and conveniently by:

	All online bank accounts are suitable for payments with directebanking.com. Directebanking.com is  secure and certified.You can find additional information about directebanking.com here.
	With PayPal you can pay securely and easily using MasterCard, Maestro, Visa, Visa Electron  or Direct Debit. Further information about PayPal is available here.
	Prepay after placing your order. Our bank details are:  Account name: Saxoprint Ltd.  Bank name: HSBC Plc  Sort code: 400 530  Account number: 727 160 54  For transfers from abroad please use our international bank details:  IBAN: GB66 MIDL 4005 3072 7160 54  BIC: MIDLGB2141W   Please be aware that we will not begin production until we have received the payment and the print-ready artwork. As we have no influence on the posting systems and processing time of the banks this may take up to 2 working days (excluding Saturday, Sunday and holidays). We recommend that you pay using one of our e-payment processes for urgent orders (express production and next day production). In case of urgency please send your payment receipt to payment@saxoprint.com. Please note that production and delivery can only be made after investigation and approval of our service.

If you have chosen one of our e-payment options (PayPal, directebanking), the payment needs to be done directly after you have placed the binding order because otherwise the order process will not be finished correctly. As soon as we receive the payment confirmation from the e-payment provider, we will start to process your order (subject to the condition that we have received printable artwork or your print approval if you have ordered the galley proof).

If you have selected prepayment, please be aware that the processing of your order will only start after the receipt of the payment on in our bank account (subject to the condition that we have received printable artwork or your print approval if you have ordered the galley proof). However you can pay at any time also via e-payment directly under the section order overview in your customer area on our website.

Sending artwork is really easy:

• via Upload Centre: directly after placing the order or later in your customer area
• via E-Mail: to data@saxoprint.co.uk after placing the order. Please note that this e-mail-address is only used for data transmission, any information concerning your order will not be taken into consideration. Should you have any further hints or additional information please contact our customer service on 0808 23 44 752 or by e-mail to service@saxoprint.co.uk.

During the calculation of your product, you can choose the option “galley proof”. For a small additional charge, you’ll receive a proof of your artwork to check it once again before printing starts. This proof will be sent to the invoice address you indicated during your order (unless you explicitly state an alternative address). Further processing of your order will not start before you give us print approval in your customer area or via e-mail.

Attention: The galley proof is not colour-binding. It is a digital print and not on the initially ordered paper. Furthermore, the proof is neither folded nor bound or processed in any way. The maximum size of the proof is A3 – all artwork which is bigger than A3 (for example posters) will also be printed on A3.

The completion time of your order consists of production and delivery time. The shipping fees are already included in the final price that you’ve calculated on our website.

Our production periods:

• Standard production: 5 working days – your order, artwork ready for printing and payment have to be with us until 10am on any working day (brochures with perfect binding and products with uv coating 7 working days)
• Express production: 3 working days – your order, artwork ready for printing and payment have to be with us until 10am on any working day
• Next-day production: 1 to 2 working days – your order, artwork ready for printing and payment have to be with us until 5pm on any working day

Our delivery periods:

• Standard delivery: 2 working days
• Express delivery: 1-2 working days

 The above mentioned working days are exclusive Saturday, Sunday and holidays.

Attention: Please be aware that a large print run can result in delays as the order needs to be sent by a forwarding agency due to the weight of the shipment.

Your ordered products will be delivered within the territory of the United Kingdom (except Jersey, Guernsey, Sark, Alderney, Herm and Gibraltar) to the address you indicated while placing your order. Delivery to post office boxes is not possible. We will not deliver to any location expressly excluded on our website and/or outside of the United Kingdom.

Of course – on your demand, we will send the printed products with your address as the sender directly to your client without any information linking to Saxoprint. This service is completely free of charge, you only have to choose the option “reseller delivery” under sender address when calculating your desired print product.

Yes – you have the possibility of entering up to 10 different delivery addresses. Just choose the option “delivery splitting” during the calculation. You can decide how many copies you want to be sent to which address. The additional costs will be calculated based on your entry.

If you are logged in, you can see all relevant information and the status of your order in your customer area under “order overview”. There you also have the possibility of completing payments via e-payment and to transfer your artwork via our Upload-centre.

Yes – this is possible under the section “order overview” in the customer area. Select the desired print job and click on “view shipping details”. A tracking of your order is only possible if the order has been dispatched already and if the order has not been sent with a forwarding agency (in case of larger print runs).

Yes – You have the possibility to choose a job name for your print job which makes it easier to find and follow your job afterwards.

You can enter your desired name into the field “job name” which can be found under the shopping basket and also on the order overview page.

This job name will be mentioned again on the acceptance of the print job and the order confirmation, as well as on the invoice and on the shipping label. Furthermore you can search directly for the job name on the order overview in the customer area on our website saxoprint.co.uk.

If you have chosen one of our e-payment options (PayPal, direct e-banking), the payment needs to be done directly after you have placed the binding order because otherwise the order process will not be finished correctly and you will not receive any order confirmation by e-mail. In this case, please place the order again and make sure that the payment goes through correctly or choose another payment method. You can also contact our customer service.

If you need to cancel your order, you can do so directly in the customer area under “order overview”.

A cancellation of your order is generally possible before it is dispatched. We will need to charge you for any time and materials we’ve used up to the point of cancellation, therefore the sooner you cancel your order, the less it will cost. A small charge will apply if we’ve already processed your artwork and created your demanded proof.

Attention: Binding cancellations can only be done via your customer area. A cancellation via email, telephone or fax will not be accepted.

Your satisfaction is important to us! Our guarantee is the best quality at low prices. In the unlikely occurrence of defects with the delivered goods, we want to handle your complaint as easily and quickly as possible.

Please complete this complaint form and sent it, together with 5 samples of the order associated with the complaint, to the following address:

saxoprint.co.uk
Saxoprint Limited
Gainsborough House 81
Oxford Street
London, W1D 2EU

Once we have received the form our team will get in touch with you immediately.

You can use different dimensions for the DL size. The longer side is always 210 mm long and the shorter one can be either 100 or 105 mm. Please don’t forget to add the 2 mm bleed on every side.

Our print templates are all made for the final size of 105 x 210 mm.

Further information for the creation of your artwork can be found in our artwork guide.

Please only use closed file formats:

PDF, JPG, TIFF, EPS, PS (PostScript)

Attention: If you save your PDF directly from a graphic program, please make sure to use PDF/ X-standard (PDF/X3 or PDF/X1a). We recommend picking the additional setting “compatibility 1.3” when saving your artwork files. Like that you can prevent problems with layers or transparencies that may arise during further work on your files in our workflow. and PDF 1.3 compatibility.

When saving TIFF files, please reduce layers to only one layer.

Yes – we can only accept and process print-ready files. Information on how to create your print file can be found in our artwork guide.

artwork guide

We collected all information necessary for creating your print files in our artwork guide.

artwork guide

Yes – our standard artwork check is for free and always included. During the standard artwork check, we are verifying whether your artwork is printable at all. If you are not sure whether your artwork is appropriate for an optimal printing quality, please choose our superior artwork check. During this artwork check, we will control your artwork regarding the most frequent error sources. The exact characteristics of both artwork checks will be clarified on the following two questions.

Our “Standard Artwork Check” is always included and the following will be checked:

• if your artwork is provided in a closed and correct file format (PDF, JPG, TIFF, EPS or PS)
• if the number of pages is correct
• if your artwork is provided in the correct size
  We will scale your artwork automatically to the desired size (without bleeding) if the provided size is incorrect.(only if possible/proportional) Please note adjustments to the size, especially when scaling up the artwork (e.g. A6  A4) can cause a decrease in the resolution and furthermore no bleeding will be added.
• if your artwork is pre-assembled in case you have ordered folded leaflets with more than 4 sides
• if the binding is clear to us in case you have ordered brochures
• if perforation lines have been indicated and whether they are possible at all
• if your artwork is provided as greyscale (if you have ordered one colour printing (black))
• if HKS spot colours have been laid out and named correctly (if spot colours were ordered)
• your artwork will be converted automatically into CMYK if it was created in RGB colour mode or with spot colours
  Please note that the conversion can cause colour differences.
• if all fonts are embedded

Our customer service will contact you immediately by email if your artwork present any of the problems mentioned above. Please note that conversions of size and colour mode will be processed automatically and there will be no information. Furthermore, we will not check if the side sequence of your artwork is correct.

Use our “Superior Artwork Check” if you are uncertain whether your artwork meets all our requirements and if a high quality product can be provided. For a small fee of £14.10, the professional pre-press staff will carry out a review of your artwork files on the basis of the following checklist in addition to the standard artwork check:

• if there are any layers or transparencies in the artwork files (Advice: can be avoided if you provide a PDF 1.3 compatible with Acrobat 4.0)
• if your artwork is provided in the correct size
   Should your size differ from the one you have ordered our customer service will get in contact with you immediately, although we might be able to scale it.
• if a bleed of 2 mm has been provided
• if the correct type of fold has been chosen and if the layout matches the position of the folding lines when ordering folded leaflets (gate fold, letterfold, z-fold, landscape or portrait)
• if there is enough space between letters/graphic elements and the border (at least 3 mm)
• if your artwork is provided in CMYK colour mode 
   Our customer service will get in contact with you if your artwork files are not created in CMYK. At your express request we can convert your artwork into CMYK, however this may result in colour deviations.
• if the image resolution is sufficient (at least 250 dpi, posters at least 200 dpi, line art 1,200 dpi)

If your artwork presents any of the problems mentioned above our customer service will contact you immediately by email. Please note that no automatic conversions/adjustments will be made. Please also note that we will not check if the side sequence of your artwork is correct.

Saxoprint offers you a large variety of different high quality papers. In the following, you can find an overview of our papers and their most important characteristics. You can order our free print sample pack here.

Copy/Printing paper

• available in 80 gsm, 90 gsm and 100 gsm
• appropriate for copier, inkjet and laser printer
• uncoated on both sides, printable, writable and stampable
• suitable for letterheads, thin flyers and folded leaflets and brochures

Silk finish paper

• available from 135 gsm to 400 gsm
• matt surface, coated on both sides
• partly refined with dispersion varnish, hence it is neither writable nor stampable
• suitable for flyers, folded leaflets, business cards, posters and brochures

Gloss finish paper

• available from 135 gsm to 400 gsm
• shiny surface, coated on both sides
• partly refined with dispersion varnish, hence it is neither writable nor stampable
• suitable for flyers, folded leaflets, business cards, posters and brochures

Attention: Due to the way glossy paper is produced, it has a slightly lower paper volume than silk finish paper of the same paper quality.

Postcard board

• available in 280 gsm and 350 gsm
• front (image) coated, glossy and varnished, not writable or stampable
• back (address), uncoated and unvarnished, writable
• great stiffness
• suitable for postcards and bonus cards

Fluorescent paper

• available in 80 gsm
• front in colours (yellow, green or red), reverse white (not printable)
• only suitable for printing in 1/0 (black) because of the coloured surface
• coated on one side, colourful, light-resistant
• suitable for eye-catching posters

Affiche paper

• available in 115 gsm
• matt-coated on one side, wood-free white
• blue reverse side to prevent show-through when glued upon surfaces
• suitable for posters used inside or outside

Creasing is an additional refinement to enhance the quality of your product. Especially for papers with a higher density and also covering colour applications, creasing should be chosen to prevent breaking at fold and thereby the chipping of the colour. Hence, we strongly recommend that you add “creasing” in “Type of processing” for all folded leaflets and brochures printed on 170 gsm and over.

The binding depends on the chosen format. If you choose portrait format, we will bind on the long side, if you choose landscape format, we will do the binding on the short side.

Please supply the artwork for the content sides as consecutive, individual sides in one file, beginning with the right side (side 1) and ending with the left side.
Please put the artwork for the cover into one file consisting of two sides (inside and outside cover). Make sure the respective width of the spine has been included. The appropriate value for the thickness of the spine can be found in our artwork guide .

Side 1 = outside back cover (C4) + outside spine + outside front cover (C1)
Side 2 = inside front cover (C2) + inside spine + inside back cover (C3)

PUR is the abbreviation for the polyurethane adhesive that we use.

The application of a very thin film of adhesive means the pages can be opened easily right to the middle. Used for brochures/catalogues or workbooks subject to heavy stress.

UV coating is a lacquer that hardens instantly upon exposure to UV light. It results in an abrasion resistant, tough, and depending on the selection of gloss or matte, a surface that can withstand high stress and optically enhances your print product.

For the finish of your print products, you can choose between a glossy and matte UV coating. To intensify the desired UV effect, we recommend you to select our photo paper matte for UV coating matte or for UV coating glossy our photo paper gloss.

The following products can be finished with UV coatings:

• Flyers
• Folded leaflets
• Business cards
• Postcards
• Greeting cards
• Advertising posters
• Brochures
• Wall calendars
• Desk calendars

If you opt for a one-sided UV coating, please pay attention to the correct name of your print data according to the selected page, which is finished with UV coating. - Send your print data in multiple documents (one document per page), please name the document unequivocally, e.g. "Job Number, page 1, UV coating". If you send your print data in a single document (one document all pages), then the first page in the document corresponds to the front and the second to the rear page.

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Our friendly customer service team will gladly assist you with any questions or problems.