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How can you offer these bargains?
The purely digital workflow of online ordering, together with our modern and effective
production facilities and our highly qualified team, allows us to print faster and more efficiently. Then we pass the cost savings that we make directly on to you.
Try us out and compare the savings for yourself! |
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How do I place an order or make an enquiry on the online print shop?
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You can calculate quotes and place orders through Saxoprint.co.uk in 6 easy steps, explained here.
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General terms and conditions
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Customer information
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What is the online order process
You can calculate quotes and place orders through Saxoprint.co.uk in 6 easy steps, explained here
What payment methods do you accept?
Saxoprint.co.uk offers you the following payment options:
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Prepayment:
After receiving confirmation of your order, you can make a direct bank
transfer to our account. Please include your order number as reference.
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Credit card
You can also use PayPal as a safe form of prepayment. If you do not have a PayPal account, just subscribe for free. PayPal accepts Master Card, Maestro, Visa, Visa Electron, American Express, Solo and Direct Debit.
Further information concerning PayPal can be found here:
Please contact us here if you have missed the link for payment by PayPal. Please indicate your order number and we will send you a new link for payment.
Please, when making a payment through bank transfer, always include your order number as reference.
Please note that we do not accept payment by cheque or phone.
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Bank Transfer Details
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| If you wish to transfer payment directly to our account please make note of the following details. | | | | Account name: | | Saxoprint Ltd. | | Bank name: | | HSBC Plc | | Sort code: | | 400 530 | | Account number: | | 727 160 54 | | | | For transfers from abroad please use our international bank details: | | | | IBAN | | GB66 MIDL 4005 3072 7160 54 | | BIC | | MIDLGB2141W |
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How long will production for my order take?
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You can specify the production time yourself at saxoprint.co.uk. When placing an order, you will have the following options:
Standard production:
Our standard production guarantees you the highest quality for the best prices. We ship your order after no more than 5 work days after receipt of printable files, provided that your online order and complete printing data are have been received by 10am on a work day.
Express production:
Do you require faster production? For a small extra fee, we will ship your order after no more than 3 work days after receipt of printable files, provided that your online order and complete printing data are have been received by 10am on a work day.
Next Day production:
If you need your order to be printed even more quickly, take advantage of our next day production. Your order will be ready for shipping only 1-2 work days after receipt of printable files, provided that your online order and complete printing data are have been received by 5pm on a work day.
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Can you send a proof for print approval?
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By placing the order you will have the option to select the service 'with proof'.
For a small extra charge we will send a proof of your artwork to your invoice adress (PDF-proof by email is as well possible).
If the proof is satisfactory to you and you provide us with an approval we will start to print.
Please Note:
This is not a colour consistent proof. The print-out will not have any further processing provided (cutting, folding, binding etc.)
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How much does delivery cost?
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Because of our all-inclusive guarantee, all delivery costs are included in the total cost of your order, which you can calculate online. Printing, further processing and delivery are already included in the final price. Simply select the type of delivery you would like.
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How will my order be delivered and how long will it take to arrive?
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Once production is complete and your payment has been recieved, your products will immediately be despatched by an efficient courier. Standard delivery usually takes at least 3-4 workdays. For a small extra charge , we will ship your products Express, for which the shipping usually takes 1-2 workdays. Please keep in mind that large orders may cause shipping delays, because they must be shipped via a freight company.
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Where does saxoprint.co.uk deliver to?
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Saxoprint.co.uk delivers to the United Kingdom, except Jersey, Guernsey, Sark, Alderney, Herm and Gibraltar.
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Do you offer anonymous delivery service?
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Yes, of course! For no extra charge, we provide the option of sending your order anonymously, without specifying the sender or logo on the package, to an alternative delivery address. To take advantage of this service, please select the “anonymous delivery” option when placing your order.
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How do I check the status of my order?
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Our goal is to process your order as quickly as possible. To check the current status of your order, you can use our online order trace feature. Simply log in to your personal order account and select the menu item “order trace.”
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Cancellation?
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Cancellation of your order is possible any time before it is shipped. The appropriate form can be found under “order trace” in the customer area. Depending on the status of your order, you may be charged for services already performed, or only a handling fee.
Please note:
Only cancellations made in the customer area are binding. Cancellations by email, phone, or fax are not possible.
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How do I make a complaint?
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Your satisfaction is important to us.
Therefore, we are keen to take care of your complaints and resolve any problems as quickly as possible.
If your delivered order is in any way defective, please print out this complaint form, fill it out and send it together with 30 samples of the order to the following address:
Saxoprint Limited
Gainsborough House
81 Oxford Street
London, W1D 2EU
Once the package has arrived, our team will contact your immediately.
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The online print shop is not working correctly – why is that?
Our online print shop has been optimised to work with the most popular browsers. Should you experience technical difficulties with the display or function of the shop, please check to see if any of the following may be causing the problem:
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You have deactivated Cookies
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You have deactivated Javascript
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You have a Popup-Blocker activated
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You are not using one of the following browsers (all available as free downloads):
If none of these appear to be the reason for your difficulties, please contact our team and we will do our best to assist you.
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Do I need to have my data already checked and ready to be printed?
Yes, of course!
By default, our digital workflow transfers your data without further artwork checks.
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Artwork check service:
We do, however, offer the option of an artwork check service for a small extra charge. The professional team in our pre-press department will check your data and contact you immediately if they discover any problems.
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Which types of file are accepted?
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Currently in our online area we accept the following types of files: PDF, TIFF, JPEG, EPS, PS
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How can I transfer my print data?
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To transfer your data, you can choose either of the following options:
- Take advantage of our easy to use data upload function during the order process
- Transfer the data by email to data@saxoprint.co.uk (be sure to include your order number).
The production time starts when receiving printable artwork by 10 a.m. (for standard production and express production) and respectively by 5 p.m. (next day poduction) on working days.
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What do I need to bear in mind concerning print data?
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Graphics and images
A resolution of 300dpi is for images and graphics recommended (grey scales and colour pictures 300dpi, line arts 1200dpi, placards 200dpi).
Colours / colour mode
Grey scale or CMYK-colour mode
Attention: Shall you have not selected data check, documents in RGB-mode will be automatically converted into CMYK-mode. We assume no liability for any resulting colour deviations.
Bleed area
Always create your data files in original format plus 3mm bleed difference all-round.
Attention: For orders without data checks any print data which is too small or too large will be automatically scaled.
Place your contents far enough from the margin of the end format (approx. 5mm).
Place your background graphics and images which should reach the edge of the printed product until the bleed area.
Fonts
We recommend you to convert the fonts into paths/curves.
Please completely integrate the fonts (if not converted into paths/curves).
Use at least the font size of 6pt.
Lines
Use no hairlines! (Lines should have a thickness of at least 0,25mm/ 0,75pt.)
Use no borders or frames which should act as final edge for the original format!
Data save
Construct products with several pages bound together (brochures etc.) always as individual pages. Save your
ongoing individual pages into a PDF-document (no double pages). Please pay attention to name clearly each data file (e.g. job number p1, job number p2,…)
Multiple page templates, divided by a fold, must be created re-assembled.
postcard
One side of our postcardboard is writable so please mind the exact name of your print files. The front side (picture side) is finished with a print lacquer and the back side (address side) is writable.
For a more detailed instruction with useful tips & tricks for creating your print data, please find here our print
data guide.
You will find templates with customized sizes for your final product in our Template download.
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What do I need to bear in mind concerning folders with gate fold?
For a 6-sided folded leaflet with gate fold, the two outsides are folded to the middle without overlapping.
For an 8-sided folded leaflet with gate fold, first the two outsides are folded to the middle without overlapping. An additional fold in the middle of the sheet of paper makes an 8-sided gate fold.
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Create your document with two sides lying next to each other.
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Specify the open format, not the end format.
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Add a bleed difference of 3mm to your open format (which means adding 3mm to the left, right, top and bottom of the open format).
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For a 6-sided folded leaflet with gate fold, both outsides must be created 1mm narrower than half of the centre part.
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For an 8-sided folded leaflet with gate fold, both outsides must be created 2mm narrower than the insides, or the closed format.
6-sided
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closed format
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open format
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incl. bleed difference
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A6 portrait (105x148 mm)
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208x148mm
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214x154mm
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A6 landscape (148x105 mm)
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294x105mm
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300x111mm
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A5 portrait (148x210 mm)
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294x210mm
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300x216mm
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A5 landscape (210x148 mm)
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418x148mm
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424x154mm
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DL portrait (105x210 mm)
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208x210mm
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214x216mm
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DL landscape (210x105 mm)
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418x105mm
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424x111mm
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DIN A4 portrait (210x297 mm)
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418x297mm
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424x303mm
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8-sided
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closed format
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open format
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incl. bleed difference
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A6 portrait (105x148 mm)
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416x148mm
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422x154mm
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A6 landscape (148x105 mm)
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588x105mm
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594x111mm
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A5 portrait (148x210 mm)
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588x210mm
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594x216mm
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DL portrait (105x210 mm)
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416x210mm
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422x216mm
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mark the fold lines with aid lines
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place the text with 5 mm distance to the fold edges and margins
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take into consideration that all unnecessary lines (e.g. aid lines or printing tips) must be removed before final save
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Pre-formatted templates for folded leaflets with gate fold are here.
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What is Java?
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Java is a special programming language whose programs run on all systems (PC, MAC, Solaris etc.). Therefore, however, a small program (“Java Runtime environment”) has to be installed on your computer. You can download this program for free
here
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Why is Java needed?
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To transmit your data comfortably and without any errors.
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What if I do not have or want to install Java?
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In that case, there is an alternative upload centre available. It is, however, only suitable for small files and does not include a progress bar or other such convenient functions.
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On the upload page, there is only a grey box and I cannot do anything.
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The upload centre may take a moment to load and start up, depending on your internet connection. If an error occurs during loading, a red X will appear in the top-left corner of the box.
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What does the error “Connection refused“mean?
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Your data will be transmitted via an FTP-protocol. Please configure your firewall so that it allows the upload of data via port 21.
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