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How do you achieve such good value prices?
With the clean digital workflow of an online order together with our modern and efficient manufacturing facilities and a highly qualified team we are able to print faster and more efficiently. That way you can also benefit from the savings on costs that we make.
Try us out and compare the savings you make for yourself! |
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How do I place an order or make an enquiry on the online print shop?
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You can calculate quotes and place orders through Saxoprint.co.uk in 6 easy steps, explained here.
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General terms and conditions
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Customer information
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What is the online order process
You can calculate quotes and place orders through Saxoprint.co.uk in 6 easy steps, explained here
What payment methods do you accept
Saxoprint.co.uk offers you the following payment options:
- Prepayment:
Alternatively you could pay after receiving acceptance of your order by bank transfer directly to our account. Please quote your order number as reference.
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Credit card
You can also use PayPal as a safe way of prepayment. If you do not have a PayPal-account just subscribe for free. Through Paypal you can pay with Master Card, Maestro, Visa, Visa Electron, American Express, Solo and Direct Debit.
Further information concerning PayPal can be found here:
Please always quote your order number as reference by payment through bank transfer.
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Bank Transfer Details
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| If you wish to transfer payment directly to our account please make note of the following details. | | | | Account name: | | Saxoprint Ltd. | | Bank name: | | HSBC Plc | | Sort code: | | 400 530 | | Account number: | | 727 160 54 | | | | For transfers from abroad please use our international bank details: | | | | IBAN | | GB66 MIDL 4005 3072 7160 54 | | BIC | | MIDLGB2141W |
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How long will production of my order take
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You can specify the production time yourself at saxoprint.co.uk. By placing the order you will have the following options:
Standard production:
Our standard production assures highest quality for favourable prices. We dispatch your order at most after 7 working days from receipt of printable files, provided that we receive your online order and your complete printing data by 10am on a workday.
Rush production:
Are you require faster production? For a small extra charge we dispatch your order at most after 4 workings days from receipt of printable files, provided that we receive your online order and your complete printing data by 10am on a workday.
Express production:
If you require your order to be produced even more quickly take advantage of our express production. We will produce your order just within 2 working days from receipt of printable files, provided that we receive your online order and your complete printing data by 10am on a workday.
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Can you send a proof for print approval
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By placing the order you will have the option to select the service 'with proof'.
For a small extra charge we will send a proof of your artwork to your invoice adress (PDF-proof by email is as well possible).
If the proof is satisfactory to you and you provide us with an approval we will start to print.
Please Note: This is not a colour consistent proof. The print-out will not have any further processing provided (cutting, folding, binding etc.)
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How much does delivery cost
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Through our all inclusive guarantee, all delivery costs are included in the cost of your total order. Simply select your preferred delivery method.
Through our all inclusive guarantee you can calculate the final price of your order simply online. Printing, further processing and delivery are already included in the final price. In addition simply select the type of delivery you would like.
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How will my order be delivered and how long will it take to arrive
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Once production of your order is complete your products will immediately be despatched by DHL or similarly efficient courier. Delivery time is usually at least 3 or 4 working days, although for a small extra charge we will despatch your order with express delivery, delivery time is usually at least one working day.
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Where does saxoprint.co.uk deliver to?
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Saxoprint.co.uk delivers to the United Kingdom, except Jersey, Guernsey, Sark, Alderney, Herm and Gibraltar.
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Do you offer an anonymous delivery service
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Yes of course!
Of course! For no extra charge we provide the option of sending your order anonymously, without specifying the sender or logo, to an alternative delivery address. To take advantage of this service please select the "anonymous delivery" option when placing your order. The delivery is made with anonymous delivery note (without specifying the sender or logo etc.) and without declaring the sender on the packet.
To use this service please select the option "anonymous delivery" when making your order.
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How do I check the status of my order
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We aim to process your order as quickly as possible. To check the current status of your order you can utilise our online order trace facility.
Simply log into your personal order area and select the menu item "order trace".
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Cancellation?
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Cancellation of your order is possible until the dispatch of your product. The appropriate form can be found under “order trace” in the customer area. Depending on the status of your order we charge you only a handling fee or the already performed services.
Please note:
Binding cancellations can only be made in the customer area. Cancellations by e-mail, phone or fax are not possible.
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How do I make a complaint?
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Your satisfaction is important to us.
Therefore we are keen to deal with your complaint and resolve any problems as quickly as possible.
Should the occasion arise that the delivered goods have defects, please print out this complaint form, fill it in and send it together with two samples of the order to the following address:
saxoprint limited
Trafalgar House
11 Waterloo Place
SW1Y 4AU London
Once the package has arrived our team will contact you immediately. |
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The online print shop is not working correctly – why is that?
Our online print shop has been optimised for work with the most popular browsers. Should you experience technical difficulties with the display or function of the shop please check to see if any of the following are potential causes of the problem:
- You have deactivated Cookies
- You have deactivated Javascript
- You have a Popup-Blocker activated
- You are not using one of the following browsers (all available as free downloads):
If none of these appear to be the reason for your difficulties, please contact our team who will do their best to assist you.
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Do I need to have my data already checked and ready for print
Yes of course!
By default our digital workflow transfers your data without further artwork checks.
Artwork check service:
We do, however, offer the option of an artwork check service for a small extra charge. Our professional team from our pre-press department will check* your data and contact you immediately should they discover any problems.
For a small extra cost our professional team from our pre-press department checks* your data and contacts you immediately about any potential problems.
*The check includes: correct format and edge trim, sufficient resolution of your print data, correct application of the data in the CMYK colour spectrum, embedding of the fonts used, hairline checking and transparencies, combination of potential existing levels.
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Which types of file are accepted? |
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Currently in our online area we accept the following types of files: PDF, TIFF, JPEG, EPS, PS
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How can I transfer my print data?
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For transferring your data you can choose between the following options:
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Easy to use data upload function by means of our innovative upload function already in the order process.
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Transfer the data by email referring to your order
Production time starts with the finishing of the transfer of your complete prining data by 10am on a workday.
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What do I need to bear in mind concerning print data?
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- For quality assurance reasons only closed data files (PDF, JPEG, TIFF, EPS and PS) are accepted.
- Please always create pre-assembled multiple page samples (flyer etc.)!
- Please always create and save binded products (brochures etc.) as individual pages.
- The edge trim must amount to 3mm. (means add 3mm to every side.)
- Please do not use frames in the printing template. Due to customary cutting tolerance (approx. 3mm) we cannot guarantee that the frame will surround the final product in even broadness.
- For orders without artwork checks any print data which is too small or too large will automatically be made larger or smaller.In order to prevent this from happening please always create your print data to the desired, accurate trim size incl. edge trim!
- Do not place text, logos and other elements too close to the margin, because they could be cut off.
Please maintain a space of around 5mm from the margin.
- Your document must be created in either grey scale or CMYK mode. (No RGB colours!)
- In PDF files the incorporation of the embedding of font in the document must be taken into consideration (no transformation into curves!)
- The resolution of your print data should amount to a minimum of 300 dpi (for smaller text of up to a point size of 8 the resolution should amount to at least 600 dpi)
- The data is not allowed to contain printing tips. > The graphics should contain no hairlines.
For full description about creating and saving print data we recommend our brochure "print data guide", which you can download here for free.
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Brochure "print data guide"
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What is Java?
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Java is a special programming language whose programs run on all systems (PC, MAC, Solaris etc.). Therefore, however, a small program (“Java Runtime environment”) has to be installed on your computer. You can download this program for free
here
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Why is Java needed?
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- To transmit your data comfortably and without any errors.
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What if I do not have/want to install Java?
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In that case there is an alternative upload-centre available. Yet this is only suitable for small files and does not include a process-bar or any other functions of comfort.
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At the upload page there is only a grey box and I cannot do anything.
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The process and start of the upload-centre may take a moment, depending on your internet connection. In case there is an error in process a red cross will appear in the top-left corner of the box.
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What does the error “Connection refused“mean?
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Your data will be transmitted via an FTP-protocol. Please configure your firewall so that it allows the upload of data via port 21.
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